Recovery fallback

Locked out should not mean left behind.

Students without a registered phone need a safe human-assisted route—not a weaker shortcut around verification.

Identity check
School-issued identification

Authorized staff
Registrar or IT help desk

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Escalation
No security-question bypass

Can’t use your registered phone?

For account safety, this prototype does not bypass the second factor online.

Prepare your student numberDo not send your current or previous password to support.

Visit an authorized campus deskBring a valid school ID and ask for account-recovery verification.

Update your recovery numberAfter verification, staff can register the new number before restarting the reset.